Delivery:

UAE deliveries can be within 2-3 days. 

International deliveries can be within 4-6 working days.

Buyers are responsible for any VAT, customs and import taxes that may apply in the importing country and we are not responsible for delays due to customs.

Cancellation: 

If you change your mind and no longer need an item, please email us within 30 minutes and we will cancel the item or order and issue you a full refund within 7 working days.

Returns & Exchanges:

Products may be returned or exchanged no longer than 7 days after the day you receive the Product (s).

All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may return the item(s) to us undamaged and unused within 7 days for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are sending the item/items back to us.

Return Policy Exceptions 

All purchases of products in samples size are final. We do not offer returns or refunds for these trial sizes (20-30 drop, 1ml, 6-drop tiny sample, and sampler packs) as they are intended as a convenient tool for quick assessment, not final formulation. Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 10% restocking fee. Please do not hesitate to contact us if you have a question about this policy.